Welcome to the brand new brewsrq Site! $8.97 flat rate shipping on all orders $35-$99.99 and free shipping on all orders over $100

0

Your Cart is Empty

Policies

*** PLEASE NOTE*** We are not a 'traditional' homebrew supply and do not have a store front that you can come in and shop. All orders must be placed through the website, and can be ready to pickup same-day if your order meets the cutoff deadlines outlined below. 

We will always strive to ensure your complete satisfaction with your BrewSRQ experience and will never knowingly disappoint you.  Please contact us to resolve any issues or concerns you have.

Payment:

Payment is required at the time of order via the available payment options on the website.  We do not accept cash payments.

Order Cutoff Times:

We have a 3 hour advance order ready time. 

In-Store Pickup Cutoff Times:

M-F - In by 3 PM - ready by 6 PM

Sat – In by 9 AM – ready by 12 PM

If you need something sooner than your selected pickup time, please call us at 941-444-9665.  

Local Delivery:

M-F – In by 10AM delivered by 6PM same day

Sat, Sun – Delivery not available

Shipping:

M-F – In by 12 PM – ships same day

Orders containing liquid yeast must be timed to keep it from sitting over a weekend or holiday. We hold all orders containing liquid yeast that would be in transit over the weekend to ship the following Monday (or Tuesday if a holiday falls on Monday).

In-Store Pickup:

Pickup is available during business hours, M-F 10:00 AM to 6:00 PM, Sat 9:00 AM to 12:00 PM.

We will text or email you when your order is ready to be picked up. Please do not arrive to pick up your order before you have been notified that it is ready.

Pickup must be performed by the person ordering the items unless specifically noted in the order comments. Please be prepared to show state issued ID to verify.

HAMS (Homebrewers Association of Manatee & Sarasota) Meeting Pickup:

You may schedule an order to be picked up before the monthly HAMS meeting between 6:30 -7 PM at the announced location, which may change from month to month. We will advise you if the pickup location changes. Please do not arrive after 7 PM to pick up your goods so we don’t disturb the meeting in progress. Missed pickups will be available at the shop for pickup Friday morning at 9:30 AM.

Please bring a cooler if you are buying any liquid yeast and attending the meeting.

Local Delivery (Sarasota, Bradenton, and Palmetto ZIP Codes only): 

All orders placed by 10 AM M-F will be delivered same day by 6 PM, orders placed after 10:00 AM M-F will be delivered next business day by 6 PM. There is no local delivery on Saturday or Sunday. Some items will not be available for same-day or next day delivery and will be noted on the product page.

Shipping:

Flat rate economy shipping for all orders over $35 is $8.97. Free economy shipping applies on most orders over $100. Smaller orders are usually cheaper to ship so we will calculate actual shipping rates for those. 

Certain items (bulky, heavy, and some drop-shipped orders) are not eligible for free or flat rate shipping and will have a separate ship charge added even if you meet the minimum free shipping threshold. You will only be charged shipping on the ineligible products, not your entire order. These items will be noted on the product page and charges reflected at checkout.

We do not currently ship outside of Florida, or to APO, FPO, or PO Boxes. We will expand our shipping footprint in the future. 

To minimize our environmental impact, we re-use and upcycle as many of our shipping and packing supplies as possible. We will never compromise on safety or cleanliness to ensure your items arrive in excellent condition, but you may see a wide range of packing supplies used in your order.

We may add a signature requirement to some orders, and you may request signature delivery (for an additional charge) by leaving notes in your order.

Liquid Yeast:

Please note that we are only shipping liquid yeast to addresses in the state of Florida at this time. If you are not in FL, any liquid yeast will be removed from your order. 

Liquid yeast is finicky and must be kept cool to do an awesome job fermenting your favorite beverages. It’s hot down here in FL, so we take extra precautions to ensure your yeast survives the trip in excellent shape.

All liquid yeast orders will ship with an ice pack inside an insulated pouch within the shipping box. If you would like to add additional ice packs, you may opt to purchase extra packs or a yeast cooler to ensure your yeast stays cool during shipment. 

We ship liquid yeast Monday – Thursday. This ensures your yeast will arrive to you quickly enough to remain viable. If you order liquid yeast from Friday – Sunday, we will ship the following Monday (excluding holidays).

Once we are confident in our packing and shipping of liquid yeasts, we will expand our shipping footprint to additional regions.

Viable Yeast Guarantee:

Please note that your yeast may or may not swell in its pack on route to you. This is not an indication of viability. If your liquid yeast fails to perform despite proper shipping, storage, and handling, please contact us.

Returns:

We are happy to accept returns of new, unopened, and unused items within 30 days of receipt. Please contact us to begin the returns process.

We cannot accept returns on:

  • Grain
  • Hops
  • Yeast
  • Adjuncts
  • Chemical refills
  • Special order items
  • Used equipment
  • Giftcards

Damaged Shipments & Defective Items:

Shipping damage happens, in spite of our best efforts to pack your orders securely.

If your items arrive damaged, please contact us within 24 hours of receipt with pictures of:

  • Shipping label
  • Shipping box
  • Damaged items clearly showing the damage

Please contact us with the above information and we’ll get a replacement or refund out to you right away.

If your item is defective, please contact us for further assistance.

Refunds:

We process returns daily and will advise you once your refund is approved. Please allow 3-5 business days from the time we process your refund for your bank to release the funds back to your payment method.

If your order was a gift, we will issue the credit on a giftcard.

Subscribe to our newsletter