Return Policy

Returns & Exchanges:

We are happy to accept returns of new, unopened, and unused items within 30 days of receipt. Please contact us to begin the returns process.

We cannot accept returns on:

Grain (whole, crushed, or full sacks)
Hops
Liquid Yeast
Adjuncts
Chemical refills
Special order items
Used equipment
Giftcards

Damaged Shipments & Defective Items:

Shipping damage happens, in spite of our best efforts to pack your orders securely.

If your items arrive damaged, please contact us within 24 hours of receipt with pictures of:

Shipping label
Shipping box
Damaged items clearly showing the damage

Please contact us with the above information and we’ll get a replacement or refund out to you right away.

If your item is defective, please contact us for further assistance.

Refunds:

We process returns daily and will advise you once your refund is approved. Please allow 3-5 business days from the time we process your refund for your bank to release the funds back to your payment method.

If your order was a gift, we will issue the credit on a giftcard.